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Customer Service Associate

2 weeks ago

Bengaluru Karnataka, India Genesis HR Services Full time

Required Experience: Minimum 1 Year in International Voice Process (Customer Support)

Job Role: Senior Customer Support Executive (International Voice Process)

**Responsibilities**:

- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
- Provide customer support through phone.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.

Required Qualification: Graduate

CTC: Upto 5.5 Lpa + Variables

Location: Bangalore

Notice: Immediate or Currently Serving

Work From Office

24/7 Shifts

5 Days Working, 2 Days off

2 Way Cab Facility

**Salary**: ₹20,000.00 - ₹400,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**

+91 6205633155