Junior Customer Support Associate

2 weeks ago


Jayanagar Bengaluru Karnataka, India Paramount Group Uk Ltd Full time

**About the Role**:
**Key Responsibilities**:

- Handle inbound customer calls and provide prompt, accurate, and professional responses.
- Resolve queries related to the product aligned.
- Maintain a high level of empathy and professionalism while interacting with customers.
- Accurately document all customer interactions and follow-up actions in the system.
- Meet individual and team KPIs such as call handling time, first call resolution, and CSAT.
- Adhere to process guidelines, call quality standards, and compliance norms.

**Required Skills & Qualifications**:

- Minimum qualification: Graduate in any discipline
- Excellent verbal communication skills in English (neutral or UK-accent preferred).
- Strong listening and problem-solving skills.
- Ability to work under pressure and handle high call volumes.
- Prior experience in an international voice process (UK/US) is an add-on. Freshers are welcome to apply.
- Basic computer knowledge and proficiency with CRM tools.

**Work Schedule**:

- Shift: 1:00 PM - 10:00 PM (IST)
- Week Offs: Rotational (5-day work week)
- Mode: Work from Office

**What We Offer**:

- Competitive salary
- Comprehensive training on products, communication, and systems.
- Career growth opportunities within a fast-growing organization.
- A supportive and dynamic work environment.

**Job Type**: Fresher

Work Location: In person



  • Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time

    ### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A Bengali voice process job typically involves handling customer interactions, primarily through phone calls, in the Bengali language. Responsibilities include providing customer support, resolving issues, and ensuring customer satisfaction. Fluency in Bengali (both spoken and written) is a core requirement, along with strong communication and...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities - Answer questions about products or services - Help troubleshoot issues - Process returns - Handle customer complaints - Provide solutions and alternatives - Follow up to ensure resolution - Record customer...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Job Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...


  • Bengaluru, Karnataka, India Hyrmus Full time

    **Job Title**: Customer Support Associate (International Voice Process) **Walk-In Drive Details**: - **Location**: Brookfield - **Process**: Sky Q and Economist (Telstra) - **Shift**: Rotational Shifts - **Cab Facility**: 1-way cab provided **Job Overview**: We are hiring for **Customer Support Associate** roles in the international voice process. Your...


  • Jayanagar, Bengaluru, Karnataka, India Paramount Group Uk Ltd Full time

    **About the Role**: **Key Responsibilities**: - Handle inbound customer calls and provide prompt, accurate, and professional responses. - Resolve queries related to the product aligned. - Maintain a high level of empathy and professionalism while interacting with customers. - Accurately document all customer interactions and follow-up actions in the...


  • Jayanagar, Bengaluru, Karnataka, India Paramount Group Uk Ltd Full time

    **About the Role**: **Key Responsibilities**: - Handle inbound customer calls and provide prompt, accurate, and professional responses. - Resolve queries related to the product aligned. - Maintain a high level of empathy and professionalism while interacting with customers. - Accurately document all customer interactions and follow-up actions in the...


  • Bengaluru, Karnataka, India FloBiz Full time

    Customer Support Associate (L1) - Chat Process Job brief - We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services - The responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be...


  • Bengaluru, Karnataka, India Subhadrajobs consultancy Full time

    We are hiring for the Customer Support Associate for the Bpo, We are giving a free jobs. Any Graduate can apply. Need fluent English + Hindi + Tamil + Kannada + Malayalam languages. Day shift there. It's WORK FROM OFFICE. CTC : 20 K to 25 k ctc incentive and Quarterly Bonus also. Looking immediate joiner. **Job Types**: Permanent,...


  • Bengaluru, Karnataka, India KOSKII Full time

    **Job Title**: Customer Support Associate **Reports** to: CS Manager **Job Type**: Full-time **Communication in Hindi, English & Kannada is mandatory** **Sales experience in customer support is added advantage** **Gender **About Us**: **Key Responsibilities**: Calling: 2. Investigate reasons for cart abandonment and address concerns. 3. Provide...