Walk in Interview for Collection Agent

1 week ago

Andheri Mumbai Maharashtra, India Zype Full time

**Key Responsibilities**:

- **Telecalling for Loan Collection**:
Conduct outbound calls to customers with overdue personal loan payments.

Remind borrowers of their outstanding dues, inform them about the payment options, and request timely repayment.

Use persuasive techniques to encourage customers to pay on time and explain consequences of non-payment.
- **Customer Follow-Up**:
Follow up with customers who have missed payments, negotiating repayment plans or settlement options where applicable.

Maintain a regular calling schedule for customers in arrears, ensuring all overdue accounts are contacted within company timelines.
- **Negotiation and Payment Arrangements**:
Offer flexible repayment solutions (e.g., restructuring, part payments) based on the customer’s financial situation.

Collaborate with customers to arrive at a mutually acceptable repayment plan.

Ensure customers adhere to payment commitments and update the payment status in the system.
- **Maintain Accurate Records**:
Update and maintain accurate records of all customer interactions, payment arrangements, and follow-up actions in the CRM system.

Document all agreements made with customers and escalate unresolved cases to senior team members or supervisors as needed

Pay: ₹9,463.93 - ₹28,576.52 per month

Schedule:

- Day shift

Application Question(s):

- How many years experience you have in collection?

**Education**:

- Bachelor's (required)

Work Location: In person

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