Urgent Opening for Customer Relationship Executive

3 days ago

Pune, India vmedulife software Full time

**Roles and Responsibilities**
- Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty.
- Provide client support and handle client communications effectively.
- Ensure that client requests are handled timely and accurately.
- Calling the client professionally regularly for feedback on our service.
- Update customer information in the customer service database during and after each call.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools.

**Requirements**:

- Strong communication skills are accompanied by excellent listening skills and patience to have smooth interactions with customers on call.
- Hindi and English Communication Skills are mandatory.
- Knowledge of customer service principles and practices.
- Maintains composure and patience with customers.
- A strong sense of professionalism and discretion is required.
- Be familiar and should have a working knowledge of excel, word.
- Graduate with at least 6 months of experience in customer support

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Pune - 411057, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer Relationship Executive: 1 year (required)

**Speak with the employer**
+91 9028057831

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