Customer Support Associate

9 hours ago

Malakpet Hyderabad Telangana, India Sourceoff Services Full time

**Job Title**: Customer Relationship Executive (Voice Process)
**Company**: Equinox Consulting Pvt Ltd
**Location**: Malakpet, Hyderabad

**About the Company**:
Equinox Consulting Pvt Ltd is a trusted name in US staffing solutions, operating as the sister concern of **Agile Enterprise Solutions**, based in Texas, USA. As part of our team, you'll be on the payroll of Equinox Consulting Pvt Ltd, Hyderabad, and contribute to delivering exceptional services to UK and USA clients.

**Why Join Us?**
- Be part of a global staffing powerhouse with a collaborative work environment.
- **Competitive pay + lucrative incentives.**:

- Annual hikes to reward your dedication and growth.

**About the Role**:
We are looking for a **Customer Relationship Executive** with exceptional communication skills and a technical background to manage **outbound voice processes** for our UK and USA clients. This is a dynamic role for a self-motivated individual with a proactive attitude, committed to building lasting client relationships.

**Key Responsibilities**:

- Client Interaction: Manage outbound voice calls to UK and USA clients, ensuring a professional and courteous approach.
- Customer Relationship Management: Build and maintain strong, lasting relationships with clients by understanding their needs and providing tailored solutions.
- Problem Resolution: Address and resolve customer queries or issues promptly, ensuring client satisfaction.
- Performance Targets: Consistently meet or exceed performance metrics, including call quality, response times, and customer satisfaction scores.
- Process Improvement: Provide insights and suggestions to improve customer service processes and enhance overall efficiency.
- Cross-Team Collaboration: Work closely with internal teams to ensure smooth communication and alignment of client expectations.
- Documentation: Maintain accurate records of client interactions, ensuring data integrity and confidentiality.
- Training and Development: Continuously update knowledge about products, services, and market trends to provide the best client solutions.
- Quality Assurance: Adhere to company protocols, ensuring calls meet quality and compliance standards.
- Reporting: Prepare regular reports on client interactions, performance metrics, and key insights for management review.

**Qualifications & Skills**:

- **Mandatory**: Bachelor's degree in **Computer Science/Engineering** or **Information Technology (B.Tech C.S.E/IT)**.
- **Experience**: 3-5 years in outbound voice processes or similar roles.
- Exceptional communication skills with a client-centric mindset.
- Positive attitude with the ability to handle challenging situations effectively.

**Job Location**:
**Commitment**:
A minimum **2-year tenure** with the organization.

**Job Types**: Full-time, Permanent

Pay: Up to ₹45,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8825553235

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