
Credit Recovery Officer
2 days ago
**Credit Recovery Officer**
Location**:Palarivattom, Kochi**
Work Mode: Work from Office (No Field Work)
Education**:Bachelor’s degree**
Experience Required: Minimum **1 year in Recovery / Sales (mandatory)**
Salary Range**:₹17,000 to ₹20,000 per month** + Attractive Incentives
**Work Environment**:
- The role involves working from the office with no field assignments.
- The office is located in Palarivattom, Kochi.
**Key Responsibilities**:
- Contacting Customers: Reach out to customers via phone calls to discuss and negotiate the repayment of pending amounts.
- Negotiation Skills: Employ effective negotiation techniques to arrive at mutually agreeable repayment plans.
- Customer Relationship Management: Build and maintain positive relationships with customers while ensuring a professional and empathetic approach.
- Documentation: Maintain accurate and detailed records of customer interactions, payment commitments, and follow-up actions.
- Achieving Targets: Meet and exceed assigned recovery targets within stipulated timelines.
- Adherence to Compliance: Ensure compliance with all relevant regulations and company policies during the recovery process.
**Requirements**:
- Education: Bachelor’s degree in a relevant field is preferred.
- Communication Skills: Excellent verbal communication skills in both English and the local language.
- Negotiation Skills: Proven ability to negotiate and resolve issues effectively.
- Empathy: Display empathy and understanding towards customers' financial situations.
- Target-driven: Strong commitment to achieving and exceeding recovery targets.
**Job Types**: Full-time, Permanent
**Salary**: ₹17,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- credit Recovery: 1 year (required)
Work Location: In person
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