Guest Service Associate

1 day ago

Chennai Tamil Nadu, India PULLMAN Full time

**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" - Attend daily briefings and takes on daily assigned tasks - Understand the difference in guest levels (VIPs) and Room Categories - Clean and maintain areas of responsibility according to standards and procedures - Replenish guest supplies and ensure that guests requests are promptly attended to - Report damage or malfunction in hotel rooms/areas to Supervisor - Maintain equipment in a proper state of cleanliness - Maintain a section room report as well as a daily productivity report - Reports lost and found articles to the housekeeping office immediately - Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner - Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor - Record room status in allocated section accurately - Carry out valet services when required (e.g. delivery of linen, processing laundry orders) **Qualifications** BHM/ Diploma in Hospitality Management **Additional Information** - ** WHAT IS IN IT FOR YOU**: - Come As You Are - Work With Purpose - Grow, Learn and Enjoy - Explore Limitless Possibilities

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