Telecaller - Sales Support

2 days ago

Kolkata West Bengal, India Rashmi Metaliks Limited Full time

**Department**:Sales & Marketing

**Industry**: Ductile Iron Pipes & Fittings / Water Infrastructure / Industrial Products

**Experience Required**: 1-3 years in telecalling, inside sales, or customer service (B2B/industrial preferred)

**Reports To**:DGM - Business Development

**Location**:Head Office, Kolkata

**Position Summary**

The Telecaller will support the sales team by reaching out to prospective clients, contractors, distributors, and government authorities. Responsibilities include lead generation, follow-up on tenders, data collection, and scheduling meetings for the field sales team.

**Key Responsibilities**
- Make outbound calls to prospective clients, contractors, and distributors for DI pipes & fittings.
- Follow up with existing leads, inquiries, and tenders to ensure timely updates.
- Coordinate with Sales Managers to schedule meetings and client visits.
- Maintain detailed records of calls, conversations, and leads in Excel.
- Provide customer support, share product details, and escalate technical queries to sales engineers.
- Assist in pre-qualification documentation follow-up with clients.
- Support marketing campaigns by calling invitees for trade shows, exhibitions, and product launches.

**Qualifications & Experience**
- Graduate in any discipline (Business/Commerce preferred).
- 1-3 years of experience in telecalling, sales coordination, or inside sales (industrial/B2B exposure desirable).
- Good communication in English and Hindi, and Bengali

**Skills & Competencies**
- Strong verbal communication and convincing ability.
- Customer-oriented with ability to build rapport over calls.
- Organized, with attention to detail in data entry and follow-ups.
- Quick learner with basic knowledge of sales processes and tenders.
- Ability to multitask and coordinate with multiple sales regions.

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

**Language**:

- Hindi (required)
- English (preferred)
- Bengali (preferred)

Work Location: In person

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