Call Quality

**Job Summary**: The Call Quality Executive is responsible for monitoring and evaluating the quality of inbound and outbound calls handled by customer service representatives. This role ensures that calls meet pre-established quality standards, company policies, and customer service expectations. The goal is to improve customer satisfaction and ensure...

**The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

Designation: Call Quality AnalystJob Location: Koramangala, BangaloreNumber of Openings: 10Employment Type: Full-time, PermanentQualification: 12th / Undergraduate / GraduateExperience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call...

**Job Responsibilities **Call observations and Mock calls -** *** - Ensure call evaluations are done on a daily basis and feedback for improvement is shared with the respective Staff - Online monitoring of Staff calls at the Unit. Ensure daily call observations per day is done by the quality evaluator. - Minimum 8 calls per agent per unit to be covered. -...

Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

Company Description Sumadhura Group is a leading real estate developer in South India known for its quality, timely delivery, and engineering excellence. With over 52 completed projects and 40 million sq. ft. in development, the company operates across Residential, Commercial, Logistics & Warehousing, Managed Office Solutions, and Retail sectors. Sumadhura...

Job Title: Customer Support Quality Control Manager (HealthCare Mandatory)Department: Customer SupportReports To: Customer Support LeadJob Type: Full-timeAbout Lifetime Health Home Healthcare Company:At Lifetime Health, we are dedicated to providing exceptional home healthcare services that enhance the quality of life for our clients. We pride ourselves on...

Qualification: Any GraduateExperience: 3 to 4 Years in a Voice Call Quality Auditing process in BPO is must Job Role:The Senior Call Quality Auditor cum Trainer will primarily focus on auditing customer interactions to ensure SLA compliance, with a secondary focus on training new joiners and batches. This role dedicates 80% to auditing call interactions...

Job Title: Sales Call Quality AnalystLocation: BangaloreAbout the Role:We are looking for a detail-oriented and analytical Sales Call Quality Evaluator to monitor and assess daily sales calls made by our tele-calling team. This role is pivotal in maintaining high communication standards, improving customer interactions, and providing actionable feedback to...