Engine Field Service Technician

**DESCRIPTION**

**Job Summary**:
Diagnoses and completes engine repairs, ranging from less complex to advanced, at the customer’s site, ensuring high-quality service delivery and excellent customer satisfaction.

**Key Responsibilities**:

- Engage with customers courteously and professionally, building strong relationships and delivering customer-centric solutions.
- Anticipate and address customer needs promptly and efficiently.
- Use specialized tools and documented procedures to diagnose and complete repairs, from simple to complex, including identifying and preparing required parts and tools.
- Perform preventative maintenance on engines and related components per documented schedules and standards.
- Escalate unresolved issues to more experienced technicians, supervisors, or product specialists as necessary.
- Maintain accurate documentation, including service worksheets, timesheets, warranty claims, and quality reports.
- Identify additional sales and service opportunities and communicate them to customers.
- Coach and develop junior technicians and apprentices by sharing knowledge and providing work direction.
- Maintain service vehicle and tools for cleanliness, functionality, and compliance with operational standards.
- Adhere to all Health, Safety, and Environmental (HSE) policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors.
- Participate in training programs aligned with skill and business requirements.

**RESPONSIBILITIES**

**Competencies**:

- **Technical Skills**:

- Skilled in using electronic service tools and software for diagnosing, troubleshooting, and maintaining engine systems.
- Understanding of engine systems interactions (electrical and mechanical), including exhaust, cooling, fuel, driveline, and after-treatment components.
- Competent in product repair and maintenance, ensuring adherence to guidelines and quality standards.
- Proficient in-service documentation and technical escalation processes.
- **Soft Skills**:

- **Communication**: Ability to convey clear, audience-specific information effectively.
- **Customer Focus**: Dedicated to building relationships and providing customer-centric solutions.
- **Problem Solving**: Adept at managing complexity, making sense of contradictory information, and resolving issues effectively.
- **Conflict Management**: Skilled at handling conflicts professionally and efficiently.
- **Team Development**: Experience in mentoring and helping others achieve professional goals.
- **Self-Development**: Actively seeks opportunities for growth through formal and informal channels.
- **Education**:

- Vocational diploma in a relevant technical field (preferred).
- Apprentice-trained engine technician (preferred).
- **Licenses/Certifications**:

- Locally valid driving permit.
- May require licensing for compliance with export controls or sanctions regulations.
- **Experience**:

- Basic to expert-level field service experience with engine products.
- Proven customer service experience.
- Experience coaching and mentoring junior technicians is preferred.

**QUALIFICATIONS**
- **Other Competencies**:

- Champions proactive health and safety behaviors to foster an injury-free workplace.
- Recognizes and values diverse perspectives and cultures within the organization.

**Additional Qualifications**:

- **Specialized Role**:

- Diploma/equivalent in electrical engineering for data center support or suitable experience preferred.
- Extensive hands-on experience with engine products and related field service work is highly desirable.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2409921

**Relocation Package** No