Customer Support Associate

3 days ago

Patna Bihar, India Dharatal Greens Pvt.Ltd. Full time

**Key Responsibilities**:

- Provide accurate information about products, services, policies, and procedures.
- Identify and resolve customer complaints efficiently while maintaining a professional and empathetic tone.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Document customer interactions, feedback, and resolutions in the CRM system.
- Collaborate with internal teams (sales, technical support, operations) to improve customer satisfaction.
- Stay updated on company products, services, and processes to deliver accurate assistance.
- Follow up with customers to ensure their issues are fully resolved.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction ratings.

**Requirements**:

- Bachelor’s degree (preferred) or equivalent work experience.
- Prior experience in customer service, support, or a similar role is an advantage.
- Excellent communication skills (verbal and written).
- Strong problem-solving and conflict-resolution abilities.
- Ability to handle multiple tasks and work under pressure.
- Proficiency in MS Office, CRM software, and online communication tools.
- Patience, empathy, and a customer-first mindset.
- Willingness to work in shifts if required.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
- Paid time off and holidays.
- Professional growth and training opportunities.
- A positive and collaborative work environment.

**Job Types**: Full-time, Part-time, Permanent, Fresher, Contractual / Temporary, Freelance, Volunteer

Pay: ₹35,000.00 - ₹40,000.00 per month

Expected hours: 28 per week

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

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