Mis Executive

3 days ago

Hyderabad Telangana, India Wipro Limited Full time

Hyderabad, India
- DOP
- 3071482

**Job Description**:
Roles & Responsibilities:
** Role: Senior MIS Executive**

**Role & Responsibilities**:

- Responsible for managing the performance for the team of associates. Motivating associates through effective management and constructive feedback.
- Responsible to independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs.
- Responsible for analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings.
- Responsible to manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.
- Should be capable of handling client escalations.
- Excellent verbal & written communication & presentation skills

Qualifications:
Graduation
- Geographic Information Systems(Maps)

Skills Required:

- Good working knowledge of computer i.e. MS-Office, Operating Systems, internet services & Online tools.
- Excellent verbal & written communication & presentation skills.
- Good Interpersonal & people management skills with good problem solving approach.
- Expert knowledge of service procedures - Good analytical skills for MIS, number crunching & reporting to internal & external customers.
- Ability to exercise managerial judgment and perform as a mentor. - Knowledge of Voice reporting systems is mandatory.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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