Customer Care Executive

6 days ago

Hadapsar Pune Maharashtra, India PRIC technology private limited Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Gather feedback and provide updates on their concerns or issues.
- **Issue Resolution**:

- Identify and troubleshoot customer issues with the PRIC platform.
- Escalate unresolved issues to the technical or relevant departments for quick resolution.
- **Platform Monitoring**:

- Regularly monitor the PRIC platform for customer activity and potential problems.
- Ensure seamless operation and report any anomalies affecting the customer experience.
- **Customer Engagement**:

- Build and maintain strong relationships with customers.
- Ensure timely follow-ups and personalized communication to enhance customer satisfaction.
- **Reporting and Documentation**:

- Maintain records of customer interactions, feedback, and resolutions in the CRM system.
- Generate regular reports on customer satisfaction and common issues for management review.

**Qualifications and Skills**:

- Bachelor’s degree in any discipline.
- 0 to 1 years of experience in a customer service or CRM role (preferred).
- Strong communication and interpersonal skills.
- Problem-solving mindset with the ability to multitask effectively.
- Familiarity with CRM tools and software (preferred).
- Basic understanding of technology platforms and operations.

**What We Offer**:

- Competitive salary.
- Opportunity to work with a dynamic and innovative team.
- Growth and learning opportunities within the organization.

**How to Apply**:
You can Connect me through Call or WhatsApp on: 7387875420

**Job Types**: Full-time, Fresher

Pay: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

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