Front Office Associate

2 days ago

Ajmer, India Hotel Grand Xenia Full time

**Experience Required: 1-2 Years**

*Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
*Secure payment; activate/reissue room keys.
*Ensure rates match market codes, document exceptions.
*Verify/adjust billing for guests.
*Communicate to appropriate staff when guests are waiting for an available room.
*Advise guest of messages.
*Coordinate with Housekeeping to track room status and guest concerns.
*File guest paperwork or documentation.
*Operate telephone switchboard station.
*Run and check daily reports, contingency lists, and credit card authorization reports.
*Supply guests with directions and information.
*Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
*Arrange transportation for guests/visitors.
*Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.
*Notify Loss Prevention/Security of any reports of theft.
*Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
*Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
*Speak using clear and professional language; answer telephones using appropriate etiquette.
*Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
*Comply with quality assurance standards.
*Stand, sit, or walk for an extended period of time.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹14,000.00 per month

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift

COVID-19 considerations:
Yes we are taking Covid-19 precautions.

Ability to commute/relocate:

- Foy Sagar Road, Ajmer - 305001, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7230081924

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