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2 weeks ago
**International Voice Process (IndiGo Airlines)**
**Position**: Customer Support Executive / non targetable
**Location**: Sector 59, Noida
**Qualification**: Minimum 12th Pass (Graduate Preferred)
**Experience: Minimum 1 Year (Voice Process / BPO)**
**Salary**: ₹32,000 CTC per month
**Work Mode**: Work from Office
**Working Days**: 5 Days a Week (Rotational Shifts)
**Cab Facility**: Available (Both Side)
**Roles & Responsibilities**
- Manage **inbound and outbound calls** for IndiGo Airlines’ international customers.
- Assist with **flight bookings, cancellations, rescheduling, and web check-in**.
- Provide support on **baggage rules, visa guidelines, and travel policies**.
- Resolve **queries, concerns, and complaints** with professionalism.
- Handle **payment queries, refunds, and escalations** effectively.
- Maintain customer records and update CRM after each interaction.
- Meet **performance KPIs** while ensuring **quality and compliance standards**.
- Work collaboratively with internal teams to ensure smooth issue resolution.
- Deliver **empathetic, accurate, and solution-oriented service** to enhance customer satisfaction.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹32,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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