Client Service Content Writer

**JOB DESCRIPTION**
You are a strategic thinker passionate about driving solutions in Finance. You have found the right team.

As an Associate in International Private Bank (IPB) Client Service Teams, you will spend each day defining, refining and delivering set goals for our firm

Your team will be IPB Client Service Support Team which assists Private Banking Client Service Specialists (CSS) who are the primary contact for all service related needs of a Private Banking client. A CSS works with bankers, investors, various product specialists, mid-office and operations teams to deliver a seamless and integrated experience to our clients across all Private Banking products.

The IPB Client Service Content Writer is an organizational change driver whose primary responsibility is managing, analyzing and processing internal, one-way communications for the IPB Client Service Group. The role will report to the IPB CSS Communications Manager and serves to support ASIA and EMEA Client Service Leadership Teams in achieving the strategic communication, training and marketing goals for the service organization.

Your key functions include developing and implementing a robust, strategic communications, training and marketing agenda. You will require an ability to deal with complex business challenges, tight deadlines, competing priorities, and interaction with various business stakeholders.

You will support day-to-day communications needs to both broad and targeted audiences, training admin support as well as knowledge management and implementation of change management strategies. The ability to multi-task, strong communication and problem-solving skills, and strategic perspective is paramount.

**Responsibilities**:

- Maintain and create digital and non-digital communications and training materials by working closely with the necessary stakeholders
- Write simple, relevant and impactful articles, blogs and executive messages to support stakeholder priorities and drive people engagement
- Work closely with IPB Client Service Support Team to understand and document analytic project objectives, deliverables and timelines. Ensure constant two-way communication throughout the analytic journey
- Ability to manage multiple BAU/Adhoc - priorities and projects coupled with the flexibility to quickly adapt to ever-evolving business needs
- Maintain communications and training databases using existing framework / tools

**Required qualifications, capabilities, and skills**:

- 4-8 years communications, marketing, and / or financial experience preferred
- Bachelor’s degree or experience equivalent
- Experience on Microsoft InfoPath preferred
- Experience in the client support environment preferred. While the Analyst will not directly interact with clients, this role supports a population of client-facing individuals.
- Exceptional verbal and written skills, particularly from a marketing or change management perspective
- Strong knowledge on SharePoint Design. Strong skills in MS Excel, Access, and PowerPoint
- Strong team player paired with the ability to work autonomously and efficiently. Ability to maintain confidentiality when dealing with sensitive topics / issues

**Preferred qualifications, capabilities, and skills**:

- Positive attitude and easy to work with while delivering on high priority, time sensitive initiatives
- Inquisitive, enthusiastic, and diligent, and capable of challenging peers. Must be able to communicate complex issues in a crisp and concise manner to stakeholders
- resourceful with good analytical skill and ability to perform systematic troubleshooting techniques
- able to multi-task and manage priorities effectively and ability to adapt to a rapidly changing business and technology environment

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**