Client Services Representative

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.
BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.
Responsibilities:
Project Management:
- Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
- Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add.
- Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
- Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
- Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
- Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.
Collaboration:
- Ability to influence without direct authority
- Establish and maintain efficient working relations with all internal & external key stakeholders
- Participate in project movement activities, support team initiatives & objectives
- Identify and recommend process improvements and initiatives
- Facilitate resolution of any issues by working closely with cross-functional teams.
Operational:
- Plan, execute and manage deliveries for enterprises across industries
- Ensure on/before time delivery of projects that match/exceed set quality standards
- Plan and monitor capacity utilization on projects and supply of talent accordingly
- Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
- Mentor, train and lead a team of project managers and supply leads.
- Decent strategy knowledge.
Client Partnership:
- Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
- Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well.
- Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
- Assist with project planning, including resource forecasting, timelines, and budgeting
- End to end ownership of client delight and operational efficiency
- Ability to coordinate and implement successful projects from start to finish
- Set and implement systems and processes for process improvements & operational efficiency
Qualifications and Prerequisites:
● Minimum of 3 years of experience in a client-facing role, with at least 3 years of experience in team management.
● Strong problem-solving skills with a growth mindset and proactive approach.
● Proficiency in comprehension, negotiation, and analytical skills.
● Graduate or Postgraduate degree (MBA preferred).
● Exceptional written and oral communication skills in English.
● Skilled in networking and communication across diverse functions.
● Ability to navigate ambiguity and conflicting priorities with rigor.

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