Customer Care Service

10 hours ago

Airoli Navi Mumbai Maharashtra, India TBC Services Pvt. Ltd. Full time

JD for process:

- Serve as the primary point of contact for customers, addressing inquiries, scheduling service appointments, and providing information about our products and services.
- Listen attentively to customer concerns or complaints, demonstrating empathy and understanding work to resolve issues to the customer's satisfaction.
- Coordinate with the service team to ensure timely completion of service appointments and communicate updates or changes to customers as needed.
- Maintain accurate records of customer interactions, service appointments, and follow-up communications using our CRM system.
- High school diploma or equivalent; additional education or training in customer service or automotive technology preferred.
- Proven experience in a customer service role, preferably in the automotive industry.
- Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
- Strong interpersonal skills, with the ability to build rapport and establish positive relationships with customers and colleagues.
- Ability to multitask and prioritize workload in a fast-paced environment, while maintaining a high level of accuracy and attention to detail.
- Problem-solving skills and the ability to remain calm and composed under pressure, especially when dealing with difficult or irate customers.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate customer needs and service schedules.
- Passion for automobiles and a genuine desire to help customers with their automotive needs.
- Commitment to delivering exceptional customer service and always representing the company in a professional and positive manner.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- ITI Diploma/ Automobile engineer/ Graduate (Good with automobile technical knowledge )

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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