Customer Support Representative

7 days ago

Jaipur Rajasthan, India GROW HOPES Full time

Job Title: Customer Support Executive

Location: Sitapura, Jaipur

**Salary**: INR 20,000 to 23,000 CTC per month

Shift: Night Shift (05:30 PM to 02:30 AM)

Process: International Blended Process (Voice and Chat)

Key Responsibilities:

- Provide exceptional customer service via both voice and chat channels.
- Handle inquiries, resolve issues, and ensure customer satisfaction.
- Communicate effectively and professionally with customers, utilizing excellent English fluency.
- Collaborate with team members to maintain high-quality service standards.
- Accurately document customer interactions and details for future reference.

**Requirements**:

- Minimum 6 months of experience in customer support.
- Excellent English fluency, both verbal and written.
- Ability to adapt to a dynamic work environment.
- Strong problem-solving skills and customer-oriented mindset.
- Willingness to work in night shifts.

Perks and Benefits:

- Cab facility for pick-up and drop-off.
- One-time meal facility worth INR 500 per month.
- Fixed off on Saturdays and Sundays.
- Opportunity for career growth and development.

**NOTE: Immediate Joiners only**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Jaipur city, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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