Customer Support Representative

1 day ago

Jaipur, India FALIECOM Full time

Role Description

We are seeking a Customer Support Representative for a full-time, on-site position at our Jaipur office. The ideal candidate will act as the first point of contact for customers, ensuring their queries and concerns are resolved efficiently. This role involves providing exceptional service, troubleshooting issues, maintaining accurate records, and ensuring overall customer satisfaction.

Responsibilities:

- Handle inbound and outbound customer interactions via calls, emails, and chats.
- Resolve customer complaints and provide timely solutions.
- Troubleshoot order, delivery, and product-related issues.
- Maintain detailed and accurate records of customer interactions.
- Ensure a positive customer experience through professional communication.
- Collaborate with internal teams (production, logistics, sales) to resolve escalated issues.
- Monitor and follow up on customer queries to ensure timely closure.

Qualifications

- Proven experience in Customer Support / Customer Service.
- Strong communication skills (verbal and written).
- Ability to troubleshoot and resolve issues quickly.
- Commitment to ensuring customer satisfaction.
- Strong problem-solving and interpersonal skills.
- Ability to work efficiently under pressure.
- Prior experience in a customer-facing role is a plus.
- English literacy and strong computer skills (MS Office, CRM tools).

Salary

💰 ₹1,80,000 – ₹2,30,000 per annum (based on skills and experience).

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