Customer Service Executive

4 days ago

Gurgaon District Haryana, India CareerCraft Company Full time

Key Responsibilities:

- Customer Interaction: Handle customer inquiries and resolve issues through calls, ensuring high levels of customer satisfaction.
- Communication: Maintain clear, professional, and efficient communication with customers.
- Problem-Solving: Address customer complaints and queries, providing timely solutions to ensure customer retention.
- Reporting: Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Shift Management: Work in rotational shifts (24*7) with a 9-hour login to manage customer queries efficiently.

**Qualifications**:

- Experience: Minimum 1 year of experience in a customer service role.
- Education: High school diploma or equivalent.
- Communication Skills: Excellent communication skills, with a required Versant score of 60.

Ability to commute/relocate:

- Gurgaon District, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer Interaction: 1 year (required)
- Communication skills: 1 year (required)
- Problem Solving: 1 year (required)
- Reporting: 1 year (required)
- Shift management: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurgaon District, Haryana (required)

Work Location: In person

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