Inside Sales Executive

5 days ago

Kolkata West Bengal, India Recex Full time

**Role**_: Inside Sales Executive
- **Experience**_: 0.6+ Years
- **Industry**_: Health Care
- **Location**_: Near Science City, Kolkata
- **Interview Mode**_: F2F

**Job Role**:
1. _**Call Volume**_: A goal of making 150+ outbound connected calls per day. This would ensure a high level of outreach and customer engagement.

2. _**Sales Focus**_: The role will involve hardcore selling, meaning the call center agents must be assertive and persuasive in promoting the services and products offered.

3. _**Product Offering**_: The primary focus is on selling medicines and related healthcare services via outbound calls, which requires in-depth product knowledge and effective communication skills to drive sales.

**Responsibilities**:
1. _**Customer Inquiries & Issue Resolution**_:

- Address customer inquiries regarding medications, prescriptions, and healthcare products.
- Resolve complaints promptly to ensure customer satisfaction.

2. _**Prescription Review**_:

- Verify the accuracy, authenticity, and compliance of prescriptions with relevant regulations.

3. _**Collaboration**_:

- Work with the dispensing team for the timely and accurate delivery of medications.
- Maintain detailed customer interaction records in the CRM system.
- Use CRM data to identify trends and suggest improvements in customer service.

4. _**Team Coordination**_:

- Work closely with sales, support, and pharmacy teams to ensure smooth service delivery.

5. _**Training & Knowledge Sharing**_:

- Assist in training customer support staff on pharmaceutical knowledge and best practices.

**Job Types**: Full-time, Permanent

Pay: ₹120,000.00 - ₹240,000.00 per year

Compensation Package:

- Performance bonus

Schedule:

- Day shift

Application Question(s):

- What is your Total Work Experience?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?
- Do you available for f2f interview?

**Education**:

- Bachelor's (required)

Work Location: In person

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