Medical Receptionist
4 days ago
**Key Responsibilities**:
- **Patient Interaction**:
- Greet and welcome patients as they arrive at the clinic/hospital.
- Ensure a friendly, professional, and empathetic approach when interacting with patients and visitors.
- Provide necessary information regarding office policies, procedures, and services.
- **Phone Management**:
- Answer phone calls promptly and professionally.
- Schedule, reschedule, or cancel patient appointments as necessary.
- Direct calls to appropriate staff members or departments.
- Take accurate messages and relay them to relevant team members.
- **Appointment Scheduling**:
- Schedule patient appointments and maintain an accurate calendar of appointments.
- Verify patient information and update records when necessary.
- Confirm appointments with patients in advance as required.
- **Administrative Support**:
- Handle patient check-ins and check-outs.
- Collect and verify patient insurance information, ensuring it is up-to-date.
- Process payments and co-pays, and provide receipts.
- File, scan, and maintain patient records in accordance with confidentiality and privacy standards.
- Ensure smooth patient flow by coordinating with medical staff.
- **Medical Records Management**:
- Maintain organized filing systems, both physical and electronic, for patient records.
- Ensure the accuracy and confidentiality of patient information in compliance with HIPAA guidelines.
- **Handling Correspondence**:
- Sort, organize, and distribute incoming and outgoing mail and faxes.
- Prepare documents or forms for patient use, and assist with completing them as needed.
- **Compliance and Safety**:
- Adhere to all hospital/clinic protocols and guidelines, including infection control, health and safety procedures, and confidentiality policies.
- Report any facility maintenance issues or safety concerns.
- **General Office Duties**:
- Ensure the front desk area is neat and organized.
- Order and maintain office supplies.
- Perform other duties as assigned by management.
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- Medical receptionist: 1 year (required)
Work Location: In person
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