Service Operations

2 weeks ago

Gurgaon, India Cogoport Full time

Cogoport is the leading & fastest growing B2B tech organization disrupting the logistics space. We are here to simplify freight movement for businesses across the globe. Our business model is based on principles of aggregation and integration of services. We do this by providing digital and technology-enabled solutions that enable freight to move faster, cheaper, and more efficiently from point to point.

International Trade can be complicated at times and every day brings new challenges and opportunities to learn. When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.

As a part of Cogoport, you will get an opportunity to be a part of industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.

**Role**:
We are looking for Documentation executive in Customer Service team who would be responsible for coordinating with various service providers and carriers to facilitate smooth documentation for our customers.

**Responsibilities**:

- Managing shipment documentation as per individual customers' SOPs for CFS Services
- Upload and manage the Documents on Cogoport as procured from the suppliers
- Ensure data accuracy for uploaded documents, ensuring zero loss due to errors in documentation
- Follow policies, procedures, standards, and ensure compliance with transport regulations
- Review Work Instructions periodically and update as required to reflect changes and ensure compliances
- Communicate with stakeholders across functions to clarify the doubts in order to maintain documentation sanctity
- Suggest and recommend the changes needed in the product to optimize the rate management process for CFS Services

**Requirements**:

- Minimum graduate/diploma in any stream
- Thorough understanding of the CFS Services Process - Documents needed, Best Practices to be followed and Roles of various stakeholders involved
- High level of Proficiency with MS Excel. Able to use advanced functions and be able to work with large data sets.
- Able to prioritize and execute tasks in a high-pressure environment, working in a team-oriented, collaborative environment
- Multi-tasker who can work with little supervision with a high Attention to detail
- Analytical mindset and ability to work with large chunks of Data
- Having 1-3 years of experience in similar role in CFS Services in Logistics Industry
- Above-average time management and organizational skills
- Fluent in English and Hindi is a must, to be able to communicate effectively across teams
- Above-average interpersonal skills to be able to coordinate well with various internal stakeholders

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.

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