Customer Relationship Executive Service

1 week ago

Quilandi, India Apco Hyundai Full time

Service Reminder call to customers as per process
- Take appointments during Service Reminder calls and update the system
- Post Service Feedback calls to customers as per the process
- Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
- Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
- Make service measure calls as per requirement

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8129506660

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