Telecaller / Student Counsellor (Voice Process)

2 days ago

Chennai Tamil Nadu, India RL Technologies Pvt Ltd Full time

**Job Summary**:
We are looking for enthusiastic and result-oriented **Telecallers** to join our Training Institute team. The role involves reaching out to potential students, explaining our training programs, guiding them about course benefits, and helping them with the admission process.

**Key Responsibilities**:

- Make outbound calls to prospective students and parents from provided databases/leads.
- Explain training courses (IT / Non-IT) and institute offerings in a clear and professional manner.
- Handle inbound calls, respond to queries, and provide accurate course information.
- Counsel students about course details, career prospects, and placement opportunities.
- Schedule appointments for walk-ins, counselling sessions, or demo classes.
- Maintain student database and call records in CRM/Excel.
- Achieve daily/weekly/monthly call targets and admission targets.
- Provide feedback on lead quality and suggest improvements for marketing.
- Support counsellors and admission team in student conversions.

**Required Skills**:

- Excellent communication skills (English, Tamil/Hindi as per location).
- Strong convincing and negotiation skills.
- Polite, professional, and confident telephone etiquette.
- Ability to handle pressure and meet admission targets.
- Basic computer knowledge (MS Office, CRM tools).
- Prior experience in telecalling, sales, or education counselling preferred.

**Qualifications**:

- Minimum 12th Pass / Graduate (any stream).
- Freshers with good communication skills can also apply.
- Experience in education/training industry will be an added advantage.

Work Location: In person

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