Operations Coordinator

5 days ago

Bengaluru Karnataka, India Zeitview Full time

**Responsibilities**
- Oversee customer engagements, from booking to delivery, demonstrating operational excellence

resulting in delighted customers.
- Strategic prospecting new and existing customers for business opportunities for Zeitview’s

full-service asset inspection solutions
- Project manage field operations for data collection, solving / escalating issues that arise, while

proactively communicating with, and setting customer expectations.
- Promote Zeitview value proposition to specific market segments by providing solutions to help

the customer meet or exceed business objectives
- Work with Operations Manager to develop detailed project plans with the goal of providing an

excellent customer experience while maintaining margins.
- Coordinate with customers and contractors to understand logistics and scheduling constraints

in order to support efficient and safe project execution.
- Demonstrate adaptability, enabling quick responses to a shifting reality and adjust initiatives

and priorities accordingly.
- Organizational skills and the flexibility to jump from priority to priority, which are essential to a

role that juggles a variety of functions and projects.
- Collaborate with the team on goal setting, and the development & management of departmental

objectives and key results.
- As part of a global operations team, identify and address gaps in processes and procedures,

resulting in improved, streamlined workflows.
- Work with the global operations team to address regional specific constraints regarding

personnel scheduling, data quality control, maintenance, field troubleshooting, and safety.
- Responsible for ensuring written documentation and training on procedures and workflows are

kept current.
- Collaborate with Product, Development, Hardware and other support teams on operational

requirements needed to meet customer deliverables and departmental priorities.
- Build and develop relationships with senior operations leaders for increased efficiency and

effective responsiveness into existing operations,
- Utilize proven RCA methodologies and tools to identify basic or causal factors in deviations in

quality or variances in performance to eliminate repeated occurrences, optimize performance,
and prepare reports and/or presentations to summarize findings for internal and external
stakeholders, performing follow-up assessments to measure effectiveness.
- Track activity and maintain accurate records in applicable CRM and ERP systems
- All other duties as assigned.

**Knowledge, Skills and Abilities**
- Bachelor’s degree or higher..
- A minimum of two years experience in project managing customer focused field operations.
- A minimum of two years of relevant energy industry related experience is an added

advantage.
- Knowledge of UAV operations is an added advantage.
- A high degree of creativity, foresight, and mature judgment in planning, organizing, and

guiding extensive operational programs and activities
- Excellent planning, scheduling, and project management skills with the ability to work both

independently and in team settings.
- Able to work remotely and direct or coordinate effectively with a fully remote workforce.
- Solid computer skills (e.g. Google and Office-suite, Slack, Zoom, Asana).
- Excellent written and verbal communication skills.
- Able to travel for short-term engagements.
- The ability to move safely over uneven terrain or in confined spaces.
- Able to sit, stand for long periods of time.

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