Customer Service Executive

5 days ago

Vijayawada, India MFine Full time

Resolve concern by clarifying the customer s needs and determining the cause of the problem; Offering the best solution to resolve the concern
- Build sustainable relationships and trust with customers through open and interactive communication
- Identify and assess customer s needs and resolve the query to ensure first call resolution is met
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Take the extra mile to engage customers and ensure customer delight

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