Administrator

ADMINISTRATOR (JOB NUMBER: CIB006329)

**About BNP Paribas Group**:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

**About BNP Paribas India Solutions**:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

**About Businessline/Function**:
ISPL provides centralised services to BNP Paribas globally.

**Job Title**:
**Identity Access Management - Operations analyst**

**Date**:
13th Dec 2021

**Department**:
ISPL

**Location**:
Infinity Mumbai

**Business Line / Function**:
Security (Access Right Management)

**Reports to**:

- (Direct)_

**Grade**:
(if applicable)
- (Functional)_

**Number of Direct Reports**:
NA

**Directorship / Registration**:
NA

**Position Purpose**

The UAC - OPERATIONS team provides end user support for user queries raised around Sailpoint access management, access recertification, request status etc.

The team also serves the weekly/monthly reports and manages data within Sailpoint through valid approvals. Team works closely with other teams i.e. Provisioning team, Recertification, Data Referential, REFOG, FSA, Global Controls, etc. in order to assist the user with an appropriate resolution.

The team currently caters to the APAC, UK, MEA, EU & NAR region users while covering 20*5 hrs support (Including night shift)

**Responsibilities**

**Direct Responsibilities**
- End User Support - Level1 (Sailpoint)
- Handle mailbox, hotlines, service requests, incident tickets and certain Sailpoint queues within the defined TAT
- Produces performance reporting (KPI/dashboard)
- Assists in onboarding new entitlements, workflows, etc.
- User Onboarding in Sailpoint
- Bulk uploading of users/accesses
- Override HR data in Sailpoint for end user
- Co-ordination on urgent requests from end users

**Contributing Responsibilities**
- Assist user in creating and maintaining business roles
- Escalate the complex cases/queries to L2 team
- Manage peoples data and Organization Units (OUs) in REFOG tool
- Manage Functional Role Code (FRC) for UAM tool (Sailpoint) for SOD breaches

**Technical & Behavioral Competencies**
- Good verbal and written communication skills
- Strong problem solving skills with attention to detail
- Ownership of tasks / issues
- Good reporting and monitoring skills
- Service delivery focused (Must be able to handle customers in a confident, positive and responsive manner)
- Client focused with can do attitude
- Good interpersonal skills
- Must demonstrate ethical responsibility, maturity, and discretion
- Ability to multi-task
- Effective time and priority Management
- Ability to work autonomously as well as in a team
- Proactive approach towards work
- Good understanding of financial industry and operating environment is an advantage
- Should be willing to work in all shifts and on holidays

**Specific Qualifications**
- Awareness of IAM methodology and principles
- Strong understanding of controls in an Identity and Access Management
- OPERATIONS environment
- Familiarity with the reporting tools such as Business Objects
- Competent in Excel to build / develop spreadsheets and analyse data

**Skills Referential**

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Active listening

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to develop and leverage networks

Ability to develop others & improve their skills

Education Level:
Bachelor Degree or equivalent

Experience Level

Choose an item.

**Other/Specific