Process Executive

1 week ago


Shivajinagar Bengaluru Karnataka, India Vasutti Full time

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,500.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- Hindi (preferred)

Work Location: In person


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