E-commerce Executive

2 weeks ago

Mumbai, India THE SMART SHOPPEE Full time

Coordinate order processing, delivery and returns of customer orders.
- Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
- Ensure the fulfilment of customers' orders via store pick of delivery service.
- Execute activities driven by data analytics.
- Identify strategic business partnerships.
- Implement new business collaboration plans.
- Implement preventive and corrective measures of disaster recovery plan.
- Implement the customer loyalty programmes.
- Implement the e-commerce activities.
- Maintain business partnerships.
- Manage a diverse service environment.
- Manage the operations for good service.
- Manage the service quality and customer satisfaction.
- Monitor and maintain proper functionality of the website.
- Observe the sales, promotions, marketing and social media activities over digital platforms.
- Operate and maintain existing IT networks based on the standard operation procedures.
- Prepare insights report on the data-mining outcome.
- Promote good service performance.
- Provide specialised knowledge and insights to the development of technology strategy.
- Track and report the business outcome of data-driven insights.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Greater Mumbai, Mumbai Suburban - 400102, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-commerce: 1 year (preferred)
- total work: 2 years (preferred)

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