Receptionist

4 days ago

Erode Tamil Nadu, India WESTLAND HOTEL Full time

**Position Overview**:
**Key Responsibilities**:

- **Guest Relations**: Greet guests upon arrival with a warm and welcoming demeanor, assisting them with check-in and check-out procedures efficiently and courteously.
- **Front Desk Operations**: Manage the front desk area, including answering phones, responding to guest inquiries, and directing guests to appropriate hotel amenities and services.
- **Billing and Payments**: Process guest payments, collect deposits, and provide accurate billing statements, resolving any discrepancies as needed.
- **Concierge Services**: Provide information and recommendations about local attractions, restaurants, transportation options, and other services to enhance guests' experiences.
- **Administrative Support**: Assist with administrative tasks such as filing, faxing, photocopying, and data entry to support the smooth operation of the front desk.
- **Safety and Security**: Maintain a safe and secure environment for guests and staff by adhering to hotel policies and procedures, monitoring the lobby area, and reporting any suspicious activity.
- **Problem Resolution**: Address guest complaints or concerns promptly and effectively, seeking solutions to ensure guest satisfaction and loyalty.
- **Collaboration**: Work closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to coordinate guest requests and ensure seamless communication.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Erode, Tamil Nadu (preferred)

Work Location: In person

**Speak with the employer**

+91 9750813438

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