International Voice Process

3 days ago

Thane, India Ujobs Consulting Full time

**We are Hiring for International Voice Process - Thane Branch**

**Position**: International Voice Process - Credit Cards Collections (Credit One Bank)
**Work Timing**: US Rotational Shift (Night Shift)
**Week Off**: 2 rotational Off weekly
**Vacancy Notice**: Immediate Joiners Only
**Location**: Applicants must be residents of Mumbai Only. (see “Boundary” details below).

You will be responsible for contacting customers regarding overdue credit card payments, providing payment reminders, guiding customers through the payment process, assisting with their queries, and recovering debts. Your role is critical in maintaining client relationships while ensuring efficient and courteous debt collection.

**Key Responsibilities**:

- Make outbound reminder calls regarding outstanding payments.
- Guide customers through the payment process and address their queries.
- Follow up to ensure timely debt recovery.
- Maintain accurate records of all customer interactions.
- Adhere to company policies for customer service.
- Meet daily and weekly collection targets.
- Communicate professionally and courteously at all times.
- Collaborate with team members to achieve departmental goals.

**Eligibility Criteria**
- **Education**:

- **Graduate & SSC with 1 year of International BPO experience** (mandatory for the Debt Recovery Specialist role).
- **Graduate freshers** are eligible only for First Party Collections (FPC).
- **Experience**:

- **No domestic (Indian) experience will be considered.**:

- **Only Mumbai residents will be considered.**:

- **Skills**:

- Excellent communication skills in English (both verbal and written).
- Ability to handle customer queries professionally.
- Strong interpersonal and customer service skills.
- Basic computer knowledge and the ability to multitask.
- Comfort working in a fast-paced environment and night shift.
- **Work Timings**:

- Must be ready to work the **US shift (night shift)** in a **voice process**.
- **Shift flexibility** is required.

**Perks & Benefits**
- **Pick & drop transportation** provided.
- **Competitive compensation** and incentives.
- **Growth opportunities** within a supportive team.
- **Fixed weekends off**.

**Boundary Details for Transportation**

**Central Line**: Kalyan to Kurla
**Harbour Line**: Thane to Kharghar
**Western Line**: Thane to Mira Road Only

**Preferred Qualities**
- Self-motivated and target-driven.
- Strong attention to detail.
- Team player.
- Problem-solving skills and a positive attitude.

**How to Apply**

**Important Notes**
- **Domestic BPO experience is not considered.**:

- **Only Mumbai Applicants are eligible.**:

- **Immediate joiners are preferred.**

**If you meet these criteria, submit your resume to below (Thane Branch) for immediate consideration.**

**Whatsapp CV - 9560932363**

Pay: ₹26,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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