Experienced Agile Coach

As a bank with a brain and a soul, Citi creates economic value that is systemically accountable and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

**Global Functions Technology** (GFT) is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds - all working collectively to realize Citi’s Vision of growth and economic progress. As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, data assessment, and platforms. Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily. Our solutions cover all products and geographies in which Citi does business. We are the backbone for reporting across the bank, satisfying our regulatory obligations, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls.

**Who You will Work With**

As part of a modernized financial technology company, our Engineers are hyper-focused on disrupting the market through bringing to life the art of the possible for our business. We have passion for building strategies, designing solutions, and creating innovative products to help our business solve their most complex and interesting problems. To accomplish this, we surround our technologists with interesting challenges, emerging technologies and with an immersive, innovative culture. The breadth in capabilities assures that Citi can support teams with an enterprise level forward-thinking vision. Put simply, we collaboratively design, build, and implement business strategies and solutions to help solve complex problems to drive business value.

**The Role**

The Agile Coach is a highly visible and impactful position that will serve to shepherd GFT’s technical organization through a multi-year modern agile transformation. Along the way you will work with our nascent agile delivery teams and existing team of Agile Coaches to build proven industry practices and scalable processes for agile product delivery. In addition, you will coach our delivery teams to enable continuous improvement, provide transparency for agile transformation risks and overall progress to stakeholders, and act as a change agent to reinforce the agile mindset shift.

**Responsibilities**:

- Affect change by acting as a guide for agile teams during GFT’s multi-year agile transformation
- Work with stakeholders, existing Agile Coaches, and functional leads to define and execute upon strategies for adopting agile ways of working
- Perform hands-on coaching activities for your teams, including but not limited to:

- Advise leaders on how to organize, mobilize, and launch agile teams,
- Influence process execution by guiding product owners and mentoring team members,
- Drive continuous process improvement strategies enabling efficient, effective, sustainable and measurable delivery
- Report on patterns and anti-patterns in intra-team agile dynamics:

- Identify patterns for reinforcement and opportunities for team growth
- Establish feedback loops enabling trust, phycological safety, transparency and customer feedback
- Design and lead training workshops on the pragmatics of Lean-Agile values, principles, and practices
- Collaborate with our client organizations to adopt sustainable Lean-Agile capabilities and processes
- Coach and mentor colleagues in agile values and principles

**Qualifications**:

- Mindset consistent with Scrum Core Values: openness, respect, focus and commitment
- 3+ years working in an agile environment as a coach
- 3+ years working in an agile environment as a Product Owner, Scrum Master
- 5+ years working in an agile culture with deep understanding of Scrum, Kanban, and Lean Agile frameworks
- Demonstrated experience coaching at least 2 agile teams concurrently, through a multi-year agile transformation
- Exposure to a large-scale enterprise agile transformation with demonstrated experience with Scaled Agile Framework (SAFe) or other scaling frameworks and deep understanding of a