Luxury Client Advisor

14 hours ago

Kala Ghoda Mumbai Maharashtra, India Estaa Full time

**Location**: Kalaghoda, Mumbai
**Office Timings**: Monday to Saturday - 10 AM to 7 PM
**Expected Experience**: Minimum 5 years in luxury retail or premium client-facing roles

**Key Responsibilities**:

- **High-Touch Client Engagement**: Build enduring relationships with HNIs, influencers, stylists, and wedding planners, ensuring repeat business and high-value referrals through personalized service and proactive follow-ups.
- **Luxury Sales Excellence**: Consistently achieve and exceed individual and store sales targets by adopting a consultative, needs-based approach to selling.
- **Product Mastery**: Demonstrate in-depth knowledge of Estaa's collections—materials, gemstones, craftsmanship, heritage, and bespoke services—to educate and captivate discerning clientele.
- **Tailored Client Experiences**: Deliver a world-class in-store experience, including curated recommendations, private appointments, and storytelling that reflects Estaa’s values and artistry.
- **Business Development & Networking**: Identify and engage new client segments via high-end networking, collaborations with stylists/wedding planners, private showcases, trunk shows, and participation in select luxury exhibitions.
- **Clienteling & CRM**: Maintain up-to-date client records, preferences, and purchase histories in CRM tools to enhance loyalty and personalize future interactions.
- **Cross-Functional Collaboration**: Liaise with the store team, inventory, and design team to fulfill client requests, ensure seamless handovers, and support back-end coordination.
- **Market Awareness**: Keep abreast of industry trends, competitor activities, and customer insights to support business strategy and client engagement efforts.

**Qualifications**:

- Graduate or postgraduate degree in Business, Marketing, Luxury Brand Management, or related field
- 5+ years of experience in luxury retail sales or premium client advisory roles (preferably in jewelry, fashion, watches, or lifestyle)
- Fluent in English; additional regional or international languages are a plus
- Polished, well-groomed, and articulate with a refined sense of luxury aesthetics
- Strong sales acumen with the ability to manage high-value transactions confidently
- Flexible to work weekends, events, and peak retail seasons
- Proven ability to connect with elite clientele and deliver elevated experiences

Pay: ₹40,000.00 - ₹80,000.00 per month

Schedule:

- Weekend availability

Supplemental Pay:

- Commission pay

Work Location: In person

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