Iam Administrator

1 week ago


Bengaluru, India Software AG Full time

Essential Functions
- Provide technical knowledge on the key IAM principles as authentication and authorization and Single Sign-on (SSO)
- Support with most of the operational tasks, handling requests/ incidents/ changes in Jira Service Management
- Monitor the Identity Access Management (IAM) ticket queue
- Ensure SLA's and KPI's are met for incidents, changes and service request and supporting strategic projects where identify or security operations have a key part to play
- Administer user accounts, permissions, and access controls
- Manage user identity lifecycle including onboarding, offboarding, and account updates
- Troubleshooting Activities
- Create Standard Operational Procedures (SOP) as part of the Internal Team Documentation

Minimum Requirements
- Bachelor’s degree or equivalent professional experience
- Minimum of 3+ years’ of experience in IAM or a related field
- Professional knowledge of IAM principles and concepts
- Understanding of Single Sign-On (SSO) and Multi-Factor authentication (MFA)
- Experience with Active Directory Federation Services (ADFS), including SAML, Reverse Proxy, OAUTH
- Knowledge of AD and Azure AD
- Experience with some IAM Tool (SailPoint, ForgeRock, Okta, Saviynt, OneIdentity)
- Problem-solving and troubleshooting skills
- Willingness to continuously learn and stay up to date with technology
- Working knowledge of ITIL processes (Request, Problem, Incident and Change Management) and how they interrelate and can be adopted successfully
- Good command of spoken and written the English language is a must, and German is a plus
- Strong communication skills

Nice to Haves
- CompTIA A+
- ITIL CertificationS
- Java, PowerShell Scripting


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