Operations Research Scientist

**JOB DESCRIPTION**
The Workforce Planning (WFP) organization is a part of Consumer and Community (CCB) Operations division. The WFP Data Science organization is tasked with delivering quantitatively driven solutions to support the core WFP functions (demand forecasting, capacity planning, resource scheduling, and business analysis & support). The WFP organization supports Chase’s call centers, back office, and ~5,200 retail branches.

Projects engaged by the Operations Research (OR) team can be complex, intensive, and of a high level of difficulty, each having significant impact on the business. Typically, these problems will be of an unstructured nature, whereby the employee will be expected to quickly assess and comprehend the situation then develop a practical problem-solving strategy. You will be expected to analyze the topic in question, develop solution proposals and review their results and next steps with management for prioritization, timing, and delivery. The **OR** team is tasked with building next-gen operations research solutions that are prescriptive and assist in decision making.

**Responsibilities**:

- Design and development of optimization models and simulation models.
- Support OR projects individually or part of a project team.
- Collaborate with stakeholders to understand the business requirements and clearly define the objectives of any solution.
- Identify and select the correct method to solve the problem while staying up to data on the latest OR methodologies.
- Ensure the robustness of any mathematical solution.
- Develop and communicate recommendations and OR solutions in easy-to-understand-way leveraging data to tell a story.
- Lead and persuade others while positively influencing the outcome of team efforts and help frame a business problem into a technical problem resulting in a feasible solution.

**Required qualifications, capabilities and skills**
- Master’s Degree with 6+ years or Doctorate (PhD) with 4+ years of experience in Operations Research, Industrial Engineering, Systems Engineering, Financial Engineering, Management Science, and related disciplines operating as an operations research professional.
- Experience supporting OR projects with multiple team members.
- Hands-on experience developing simulation models, optimization models and/or heuristics.
- Deep understanding of math and theory behind Operations Research techniques.
- Proficient in Open Source Software(OSS) programming languages like Python, R or Scala.
- Experience with commercial solvers like GUROBI, CPLEX, XPRESS, or MOSEK & familiarity with basic data table operations (SQL, Hive, etc.).
- Demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence.

**Preferred qualifications, capabilities and skills**
- Advanced expertise with Operations Research techniques.
- Prior experience building Reinforcement Learning Models.
- Extensive knowledge of Stochastic Modelling.
- Previous experience leading highly complex cross-functional technical projects with multiple stakeholders.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines fr