Customer Care Agent

1 week ago

Gurugram Haryana, India Connect Galaxy Full time

_**We are Hiring**_

**Designation**: Customer Care Executive

**Language**:

- Marathi & English
- Kannada & English
- Telugu & English
- Tamil & English

**Salary**: Depend on Process

6 days working & fixed day shift

**Qualification** : Graduate/ Undergraduate

Work from office

No cab facility

**Location**: Gurgaon, Haryana.

**Roles and Responsibilities**:

- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91
7200585293

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