Customer Support Executive

1 week ago

Surat, India La Hagora Full time

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
**Technical Support Responsibilities**:

- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.

**Technical Support Requirements**:

- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.

**Job Types**: Full-time, Regular / Permanent, Contractual / Temporary

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

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