Operations Executive
2 weeks ago
Job Summary:
We are hiring an experienced **Operations Executive - E-commerce** to manage daily order processing, shipping, inventory, and customer issue resolution. The role involves handling Shopify operations, courier coordination, material inventory, RTO/NDA cases, and ensuring smooth hyperlocal deliveries across Kolkata, Howrah, and Hooghly.
Key Responsibilities:
- **Order & Delivery Management**:
- Oversee **end-to-end order processing** on E-Commerce and manage day-to-day dispatches.
- Coordinate with courier partners for **last-mile and hyperlocal delivery** operations.
- Monitor **NDA (non-delivery attempts)** and **RTO (return to origin)** cases, ensuring timely resolution.
- **Inventory & Material Management**:
- Manage complete **packaging material inventory**, **raw material**, and **finished goods**.
- Conduct regular stock audits and ensure accurate stock levels across locations.
- **Shipping & Courier Coordination**:
- Work with **shipping aggregator platforms** for booking, tracking, and resolving issues.
- Handle **COD remittances, billing disputes**, and payment settlements.
- **Customer Dispute Resolution**:
- Address delivery complaints, product quality issues, and coordinate with internal teams to resolve disputes within TAT.
- **Quality Control**:
- Ensure proper packaging, product quality checks, and timely dispatch to maintain service standards.
- **Day-to-Day Operations**:
- Coordinate with riders, vendors, and cross-functional teams for seamless operations.
- Ensure smooth hyperlocal deliveries across **Kolkata, Howrah, and Hooghly** regions.
**Requirements**:
- 5-6 years of experience in **e-commerce operations**, **supply chain**, or **logistics**.
- Experience in **FMCG operations** will be an added advantage.
- Hands-on experience with **E- commerce** and shipping aggregators.
- Strong analytical, coordination, and problem-solving skills.
- Familiarity with inventory software/tools and basic Excel/Google Sheets.
- Ability to manage pressure, multitask, and lead operational execution end-to-end.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
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