Agm (Bpo Outbound)

1 week ago

Gurgaon, India The October Full time

Job Title AGM CALL CENTER Function Call Centre
- To look after 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Minimum Education Graduate Work Experience 13 years - 20 Years Age Range 35 years - 48 Years Gender Male / Female Industry Exposure Required Hands on expr in domestic out-bound sales process

Experience in Outbound call centre sales process - 6 - 8 yrs. Min number of agents handled : 200+

**Salary**: ₹2,000,000.00 - ₹2,500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8448650166

  • AGM – Receipt

    1 week ago

    Gurgaon, Haryana, India GROZ TOOLS Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title:AGM – Receipt & StoreLocation:GurgaonVacancies:1Industry:Industrial Tools & ManufacturingCTC - 20 LPAJob Description: AGM – StoreWe are seeking an experienced and dynamicAGM - Receipt & Storeto manage the complete administration of materials from raw materials to final goods. The successful candidate will play a crucial role in overseeing the...

  • International BPO Executive

    3 days ago

    Gurgaon, Haryana, India Capital Placement Services Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Handling the International Outbound calls. USA process Business development. Good in English. Experience: 0 - 6 Years Industry: ITES / BPO / KPO / LPO / Customer Service Qualification: Other Bachelor Degree

  • Bpo Fresher

    2 weeks ago

    Gurgaon District, Haryana, India Wrixty Services Full time

    Gurugram Bulk opening for Fresher & experienced at Gurgaon. Location - Gurgaon Salary - 12k - 20k + Unlimited Incentives Shift - Day shift Qualification - 12th Pass/ UG / Any graduate Process - Customer support / Sales executives Male & female both can apply Immediate joining only Same day offer letter - Experience- 0 - 4 Years- Salary- 1 Lac To 3 Lac...

  • BPO Executive

    6 days ago

    Gurgaon, Haryana, India EXL SERVICES Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Executives Role primarily involves managing inbound/outbound calls to end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be...

  • International BPO Hiring

    10 hours ago

    Gurgaon, Haryana, India RM Global Consulting Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Handle inbound and outbound calls for US based customersProvide exceptional customer serviceOffer solutions to customer problemsEnsure compliance with company policies and proceduresResolve escalated customer issues effectively and efficiently. Required Candidate profileFor Voice Process -- 6+ Months Experience in International BPO in Voice is Mandatory.

  • International Bpo

    2 weeks ago

    Gurgaon, India Patways consultant Full time

    International BPO Description - Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Maintain good customer relations. - Meet personal...

  • Team Leader(Outbound Sales)

    3 days ago

    Gurgaon, Haryana, India Paisabazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We Paisabazaar is hiring Team Leader & Assistant Manager (Outbound Telesales) for Gurugram Sector 44 Location. Candidate should have experience in outbound sales in Banking products only with good team handling experience.Interested Candidates can call or WhatsApp their resume on Brijesh Kumar) or Share resume on given email Id - Job Locations: Sector 44,...

  • ▷ (High Salary) Executive - International Business Development - Bpo (3-6 Yrs) Gurgaon/gurugram (telesales/inside Sales/bpo)

    4 weeks ago

    Gurgaon, Haryana, India HireWave Consulting Solutions Full time

    Job Opportunity International Business Development ExecutiveLocation Udyog Vihar Sector 20 Gurugram HaryanaEmployment Type Full-TimeIndustry BPO Call CentreExperience Minimum 1 year in outbound sales Energy Telecom preferred Working Hours 4 30 AM IST - 2 00 PM IST Mon-Fri Transportation Both-side cab providedRole Overview Join our B2B...

  • Technical Process| BPO Experienced

    6 days ago

    Gurgaon, Haryana, India Kabalikrut Group Full time ₹ 3,20,000 per year

    Hiring for International ProcessJob Title: Customer Support AssociateSkillset: Good communication in the English languageSalary: 32K CTC + PFHOW TO APPLY: WhatsApp resume to or Experience: min 1yr Technical(troubleshooting) BPO experience mandatoryLocation: Gurugram Sector 30Qualification-Any GraduateKey Responsibilities: The job role is to handle customer...

  • Bpo Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Globiva Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    GLOBIVA is hiring for Team Leader.Location- Sector 18, Gurgaon (Haryana)6 days workingRotational shifts and Rotational week-offNote:- There is no night shift for female employeeKey Responsibilities:Performance Management:Drive the team to meet/exceed process KPIs:SLA (Service Level Agreement) adherenceAHT (Average Handling Time)CSAT (Customer Satisfaction...