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Senior Help Desk Engineer

2 weeks ago

Delhi, Delhi, India Leading IT Company in US Full time
We are a leading international Recruitment service provider.

We are currently working with a Chicago based IT Product company.

They are looking for Senior Help Desk Engineer. This is completely work from Home position. Candidates who are willing to work from Home will only be shortlisted.

Position : Senior Help Desk Engineer
Work Timing: 7:00pm - 4:00am (IST)
Experience: 6+ years

Attractive Benefits
Fill time position
Work From Home (5 Days a week)
Attractive Salary + Other benefits
Medical Insurance for family + Training in latest technologies + Many more

Technical Skills
Windows Workstation Administration
Ability to administer Windows 10/11 work stations, settings and configuration. Troubleshoot typical issues with performance or errors.
Windows User Administration
Ability to add/remove/delete user profiles. Copy profiles and data. Setup workstations and decommission them based on defined procedure.
A.V/EDR/MDR Administration
Ability to use industry standard A.V/EDR/MDR platforms and administer common settings, setup new assets under configuration, monitor signals and respond based on prescribed processes.
Backup Administration
Ability to use industry standard backup software for workstation and server backups. Configure backups, monitor daily reports and restore file/workstation/server backups as needed based on prescribed processes.
Privilege Management
Ability to use industry standard privilege management software to control privileged access. Add users to software, allow/disallow access based on prescribed process.
Security Administration
Ability to use security software to administer email security. Add users, monitor signals and respond to security events based on prescribed process.
Windows AD/DC/DHCP/DNS Administration
Ability to add/disable/remove users, change passwords, review DHCP and DNS configuration.
O365 User Administration
Ability to add/edit/remove users, convert mailboxes/shared mailboxes, reset passwords, setup basic email settings for DKIM, DMARC.
Office Productivity Suite Administration
Ability to add/edit/remove Office 365 applications (Outlook, Word, Excel). Manage configuration and trouble shoot common configuration and issues.

Non-Technical Skills
Organization Skills
Ability to stay organized and use prescribed methods for ticket/request processing and tracking multiple incidents/issues/requests.
Communication Skills
Ability to communicate with clients effectively and timely about their requests or incidents. Ability to communicate with team members and management about issues/challenges faced.
Time Management Skills
Ability to manage time effectively between routine maintenance and incidents/requests and projects.
Attention to Detail
As position requires troubleshooting, attention to detail and ability to analyze incidents or requests is required for resolution and on-going learning.
Experience with Ticketing/Project Management Systems
Ability with industry standard ticketing/project management system is required. Training for our internal use platforms will be provided.

Interested please share your cv on along with the following details.
Total Experience :
Current Salary:
Expected Salary:
Notice Period:
Current Location:
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Thanks and Regards,
Shruti Kotian
Team Lead - FMS Division
Crystal Solutions Ltd.
Leading International Recruitment Service Provider
Mumbai, India