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Hostess

2 weeks ago

Bengaluru, Karnataka, India White Force Full time

Job description

Title : Hostess

Location : Mosque Road , Bengaluru

Experience- Min 1year

Job
Summary:

The Hostess is responsible for
greeting and welcoming guests to the restaurant or establishment, managing
reservations, and ensuring a smooth and positive dining experience. They are
the first point of contact for customers and play a key role in creating a
welcoming atmosphere.

Key
Responsibilities:

Greeting Guests: Warmly greet customers as they arrive and thank them
as they leave. Guide guests to their tables and provide them with
menus. Reservation Management: Handle reservations and maintain an updated
reservation system. Manage walk-ins and ensure seating arrangements are
timely and organized. Customer Service: Ensure customers are satisfied with seating
arrangements and assist with any special requests. Communicate guest preferences and requests to
waitstaff or management. Maintaining Waitlists: If the restaurant is full, maintain a waitlist and
ensure guests are informed about expected wait times. Coordination with Staff: Work closely with the kitchen, servers, and management
to ensure smooth operation. Communicate special requests or issues to the
appropriate team members. Maintaining Cleanliness: Ensure the entryway, dining area, and restrooms are
clean and presentable. Assist in clearing tables when necessary. Providing Information: Answer phone calls and provide information about the
restaurant's menu, hours, and services. Handling Complaints or Issues: Address guest concerns or complaints promptly and
professionally, escalating to management when necessary. Assisting with Special Events: Help with the preparation and management of special
events or parties, including seating arrangements and guest services.

Skills:

Customer Service:
Excellent interpersonal and communication skills with a focus on guest
satisfaction. Multitasking:
Ability to manage multiple tasks simultaneously, such as greeting guests
and managing reservations. Organizational Skills: Ability to maintain a clean and organized workspace,
including managing guest waitlists and reservations. Professionalism:
Friendly, approachable demeanor with the ability to maintain composure in
busy or challenging situations. Attention to Detail:
Ensuring that guests have a seamless and enjoyable experience, with
attention to seating, ambiance, and servic