Help Desk Excecutive

A Help Desk Executive provides front-line technical support by responding to user queries via phone, email, and chat, diagnosing and troubleshooting hardware and software issues, and escalating complex problems to higher support levels. Key responsibilities include documenting all interactions, following up with users to ensure resolution, collaborating with...

A Help Desk Executive provides front-line technical support by responding to user queries via phone, email, and chat, diagnosing and troubleshooting hardware and software issues, and escalating complex problems to higher support levels. Key responsibilities include documenting all interactions, following up with users to ensure resolution, collaborating with...

Job OverviewWe are seeking a highly skilled professional to fill the role of Service Desk Analyst.This is an exciting opportunity for individuals who possess excellent communication skills and experience in handling international voice support.

Company DescriptionRazileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...

Customer Service Representative Job Overview:We are seeking a highly skilled professional to provide exceptional customer support in a fast-paced environment.Key Responsibilities:Respond to customer inquiries via various communication channelsResolve customer complaints efficiently and professionallyProvide accurate and helpful information to customers...

Technical Support ExecutiveWe are seeking a skilled Technical Support Executive to join our team.The ideal candidate will possess excellent communication skills, both verbal and written, as well as the ability to troubleshoot complex issues with SOP documents.Responsibilities:Provide top-notch technical support to customers via phone, email, or...

Job Title: Technical Support EngineerAbout the RoleWe are seeking a skilled Technical Support Engineer to join our team. As a key member of our technical staff, you will be responsible for providing top-notch support to our clients.Key Responsibilities:Platform Administration: Manage and administer the G Suite platform on a day-to-day basis.Google Apps...

Chat Support Specialist Role OverviewThe role of a Chat Support Specialist involves interacting with customers through live chat sessions to address their inquiries and concerns. This position requires effective communication skills, strong interpersonal skills, and the ability to build rapport with customers.As a Chat Support Specialist, you will be...

Job OverviewThe Technical Support Specialist plays a pivotal role in resolving intricate technical issues and ensuring seamless operation of our platform. This individual will collaborate closely with the engineering team, utilizing their expertise to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.Key...

**Your responsibilities involve (not limited to) the following **Incident Management Support** - Serve as the first point of contact for customers reporting issues and other technical assistance - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Own change management and incident review meetings - Work with other...