Sourcing Specialist

4 days ago

Kolkata, India 2coms Full time

Sourcing Specialist (On-Demand Services-Kolkata)==============================================Summary-----------We are seeking experienced Sourcing Specialistto manage our On-Demand Services (Chefs, Maids, and Drivers). This role is ideal for candidates with a background in operations, service management, or manpower handling. As a Category Executive, you will be responsible for sourcing and onboarding service partners, ensuring service quality, and delivering exceptional customer experiences.Responsibilities-------------------Source and onboard high-quality Service Partners (SPs)Conduct training sessions to maintain and improve service qualityCoordinate with customers to confirm service delivery and satisfactionManage customer escalations with prompt resolutionConduct field visits to monitor and improve SP performanceRequirementsRequirements:----------------Experience: 6 months – 1 year in operations, service management, or manpower handlingCommunication and People Management Skills: Strong ability to interact with customers and service partnersWillingness to Travel: Ability to conduct field visits to monitor and improve SP performanceCustomer Service Skills: Ability to handle customer interactions with professionalism and resolve issues promptlyBest Suited Profiles-----------------------Operations Executives / Operations AssociatesCustomer Service Executives (with field exposure)Field Supervisors / Field CoordinatorsVendor/Partner Onboarding ExecutivesManpower/Blue-Collar RecruitersTarget Organizations (Preferred Background)---------------------------------------------Candidates with prior experience in:UrbanClap (Urban Company), Vijay Home Services, Housejoy, QuikrEasy, Bro4uJustdial Services, Sulekha Home Services, Helper4U, Joboy, Handy Services IndiaFacility Management Companies (JLL, CBRE, SIS, BVG, Quess, TeamLease, etc.)Local housekeeping, chef, maid, or driver service providersPackage and Benefits-------------------------Salary Range: ₹ LPA – ₹3 LPA (Max)Opportunity to grow in a fast-scaling service platformIncentives and career progression for high performers

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