Head HR

2 weeks ago

Mumbai, India Michael Page Full time

Lead the HR functionWork with a global player with strong India presenceAbout Our ClientThis is an opportunity to work with a large healthcare services company specializing in Revenue Cycle Management (RCM) and related back-office solutions for physician groups and healthcare practices.Job DescriptionStrategic HR Leadership· Translate business priorities into a regional HR roadmap that supports growth, retention, and workforce capability.· Act as HR Business Partner for COO as well as the India BU Leaders and advise them on people aspects.· Serve as a strategic advisor to the CHRO and India leadership team on organization design, talent planning, and culture-building.· Support global delivery excellence and partner with India business heads to drive talent strategy.· Drive employee value proposition for attraction and retention of high performing talentTeam Leadership & Operational Excellence· Lead and enable a high-performing HR team across functions including HRBP, ER, L&D, HR Ops and, Communications.· Drive Business Partnership, HR service delivery discipline, process excellence, and accountability across all HR operations.Talent Acquisition (Volume + Strategic Hiring)· Oversee high-volume & high velocity hiring to support in-time hiring, and also manage strategic hires.· Optimize sourcing, branding, funnel analytics, and recruiter effectiveness to meet monthly and quarterly targets.Employee Relations & Compliance· Build scalable and transparent ER frameworks and ensure legal compliance across all India operations.· Strengthen manager capability to handle sensitive employee issues and escalate effectively when needed.· Ensure compliance with Indian labor law, POSH regulations, and labor law audits.· Manage the effectiveness and adoption of HRIS tools used in India; drive simplification, automation, and data integrity.· Review and update the India Employee Policies as well as processes to ensure legislative compliance and brand value.Performance & Capability Development· Lead performance management cycles, manager calibration, and developmental feedback culture.· Oversee onboarding, role-based training, and leadership development for operations teams.Internal Communication & Engagement· Develop internal communication strategies that promote clarity, alignment, and connection to company values.· Design and execute India-specific engagement programs and listening mechanisms.· Drive Change Communication and roll-out in conjunction with the Business Leaders.The Successful ApplicantMust-Have· 15+ years of HR experience with 5+ years in a senior India HR leadership role managing large delivery teams (RCM, BPO, ITES).· Experience leading HR in a shared services or delivery center model.· Demonstrated success leading large, distributed HR teams and managing high-volume talent operations.· Strong grasp of Indian labor law, high-growth scaling environments, and HR digitization.· Proven ability to use data and people analytics to influence leadership decisions and workforce planning.· Excellent communication, coaching, and change leadership capabilities.Preferred· Experience with healthcare clients or global delivery models.Fluency in managing cross-cultural teams and matrix reporting.

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