Managed Services Engineer

1 week ago

Hyderabad, India NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What you'll be doing

SCCM Administrator

NTT Data is looking to fill the role of SCCM administrator, on contract basis. Please review the list of responsibilities and qualifications listed below for this role.

Responsibilities

Create complex and dynamic collections, advertisements, queries, reports, other technical documents as required and manage local and remote site boundaries, site systems, site roles, inter-site dependencies and communicationEnsure timely deployment of software updates, critical patches, and out-of-band releasesMaintain and update current OSD images and documentation for both servers and workstationsProvide support and in-depth troubleshooting to any and all issues related to the SCCM infrastructure or functionalityCreate custom OSD Task Sequences utilizing Microsoft scripting technologies and components such as PowerShell, VBScript, WMI, .NET and XML, that will aid in deployment of software, packages, and configurations of operating systems, packaged software, and in-house applicationsCreate, update and maintain standard operating procedure and knowledge base documentation for software deployment, imaging and patching in our ITSM toolAccountable for continuously evolving, and innovating the end-user computing environment while aligning with business strategiesDeployment of operating system images, security patches, applications and settingsMonitoring and reporting on key metricsProvide technical guidance to SCCM team and customerLeads and plans upgrades, changes, or implementations for System Center Configuration Manager Components while following established change control proceduresResponsible for coordinating and implementing Configuration management for the project and/or organization maintaining the resulting product throughout its lifecycleThrough understanding of enterprise data center technologies such as networking, data security, Transmission Control Protocol/Internet Protocol (TCP/IP), SAN and physical datacenter best practices sufficient to resolve hardware/software interface and interoperability problems, and administer and support technical operating system and enterprise dataPerform general system administration duties in a Windows Active Directory environmentLead and drive definition, implementation and enforcement of systems administration operational processes, procedures, policies and associated documentationResearch, identify, and drive the implementation of innovative approaches to system administration tasks with a focus on automation, error reduction and service improvementManaging the Windows client image, application packaging and scripting, and related project workMonthly deployment of security patches to Windows ServersCommunicate with a wide variety of users from executives to individual usersAssist in the creation\updating of SCCM documentationCreate custom test environments to provide proof of concept before implementing into productionDevelop implementation strategies and deployment schedules in concert with those impacted and competently work multiple projects simultaneouslyValidate deployment plans for compliance with existing performance limitations of the enterprise server's softwareProvide monthly reporting of patching activityMaintain the health of the SCCM environment including clients, servers and distribution points

Qualifications for SCCM administrator

Bachelor's degree with 5-8 years of overall related Systems Administration experience5-8 years’ experience with SCCM, patch management, software deployment5-8 years in an Operations Support role for an Enterprise larger than 1500 desktops, 300 serversIn depth experience with scripting to include, but not limited to, Windows PowerShellKnowledge of Packaging and SequencingPractical, hands-on experience and demonstrable technical competence with administrative and operational toolsKnowledge of server and client application administrationExperience with other MS System Centre applications desirableWindows system internals, network design principles, and routing knowledgeHighly motivated and have the ability to work in a highly demanding, challenging and fast-moving work environmentAbility to work well under pressure and with an eye for detailAbility to work to tight deadlines and manage your own timeDocument issues and resolutions using the current Ticket Management system

Education and Certifications

Education:

Bachelors degree in a related field

Certifications: Anyone of MCSE, IAT, SCCM, MCSA, II, ITIL, MCITP, SSCP, GSEC, MCTS

Desired Skills

Key Skills:

Active DirectoryConfigurationDNSGroup Policy ManagementSoftware distributionTCP/IPWindows registryAdministration of computer Active DirectoryDesktop virtualization and thin client technologiesInteraction of drivers within the OSPackaging and deploymentReporting and troubleshooting

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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