Customer Service Representative
7 days ago
Company Overview
Hindustan Recruitment, established in 2020 and headquartered in Chandigarh, is a leading provider of professional staffing services including staff augmentation, human resourcing, contract hiring, and permanent hiring. Our team of recruitment experts works closely with clients across the nation. With a workforce of 11-50 employees, we pride ourselves on delivering exceptional recruitment solutions that meet the needs of our clients.
Job Overview
We are seeking a dedicated and motivated Customer Service Representative to join our team in Bhayandar, Mumbai. This full-time junior position requires candidates to have 1 to 3 years of work experience in a similar role. The successful applicant will be responsible for providing exceptional customer service and support, ensuring a high level of customer satisfaction, and addressing inquiries or issues promptly and effectively.
Qualifications and Skills
- At least 1 year of experience in a customer service role, demonstrating a strong understanding of customer needs and service delivery.
- Excellent communication skills to effectively interact with customers and colleagues through verbal and written communication.
- Problem-solving skills to analyze complex issues and determine effective solutions to resolve customer inquiries or complaints.
- Empathy is a must, with the ability to understand the customer's perspective and respond appropriately with understanding and patience.
- Patience to manage customer queries with professionalism and handle high-pressure situations calmly.
- Time management skills to prioritize tasks efficiently and manage multiple inquiries or issues simultaneously.
- Conflict resolution skills to handle difficult situations and ensure customer satisfaction through effective negotiation and problem-solving.
- Adaptability to adjust to varying customer demands and evolving business priorities while maintaining quality service.
- Active listening skills to understand customer needs accurately and provide appropriate solutions.
Roles and Responsibilities
- Respond promptly and effectively to customer inquiries through various communication channels.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction and retention.
- Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
- Implement feedback mechanisms to improve service quality and customer satisfaction continuously.
- Collaborate with internal departments to address customer needs and escalate complex issues when necessary.
- Stay updated with company products and services to provide accurate information to customers.
- Identify potential service improvements based on customer feedback and suggest actionable changes.
- Participate in training sessions to enhance customer service skills and stay informed about industry trends.
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