Female Freshers in Customer Care in Reputed IT industry-15k-Dahisar-Mumbai-Maharashtra-Vignesh-9152028133

1 week ago

Dahisar East, India Seven Consultancy Full time

JOB DETAILS 1) Open and maintain customer accounts by recording account information2) Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; 3)Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 4) Maintain financial accounts by processing customer adjustments 5) Recommend potential products or services to management by collecting customer information and analyzing customer needs 6) Prepare product or service reports by collecting and analyzing customer information 7) Contribute to team effort by accomplishing related results as needed 8) Manage large amounts of incoming calls 9) Generate sales leads 10) Identify and assess customers’ needs to achieve satisfaction 11) Build sustainable relationships of trust through open and interactive communication 12) Provide accurate, valid and complete information by using the right methods/tools 13) Meet personal/team sales targets and call handling quotas 14) Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 15) Keep records of customer interactions, process customer accounts and file documents 16) Follow communication procedures, guidelines and policies 17) Go the extra mile to engage customers 18) Resolve customer complaints via phone, email, mail or social media 19) Use telephones to reach out to customers and verify account information 20) Greet customers warmly and ascertain problem or reason for calling 21) Cancel or upgrade accounts 22) Assist with placement of orders, refunds, or exchanges 23) Advise on company information 24) Take payment information and other pertinent information such as addresses and phone numbers 25) Place or cancel orders 26) Answer questions about warranties or terms of sale 27) Act as the company gatekeeper 28) Suggest solutions when a product malfunctions 29) Handle product recalls 30) Attempt to persuade customer to reconsider cancellation 31) Inform customer of deals and promotions 32) Sell products and services 33) Utilize computer technology to handle high call volumes 34) Work with customer service manager to ensure proper customer service is being delivered 35) Close out or open call records 36) Compile reports on overall customer satisfaction 37) Read from scripts 38) Handle changes in policies or renewals 39) Resolve customer complaints via phone, email, mail or social media FUNCTIONAL AREA Recruitment of telecaller in Mumbai,Recruitment of telecaller in India, Telecaller recruiter in Mumbai, Recruitment of telecaller in Maharashtra, telecaller recruitment agencies in Mumbai, IT recruitment agency in India, IT recruitment consultant in India, IT recruitment agency in Delhi, IT recruitment consultant in Delhi, Jobs in Dahisar, Jobs in Mumbai, Jobs in a Reputed IT Industry, Customer Care Jobs in Dahisar, Customer Care Jobs in Reputed IT Industry. Apply Now

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