Tier Manager

1 week ago


Pune, India White Force Full time

Job description Responsibilities:  Coach Relationship Management: Measure the satisfaction level of coaches through surveys, aiming for a target score of 90% or higher.   The Net Promoter Score (NPS) measures client loyalty and satisfaction by asking how likely they are to recommend our services to others. Targeting an NPS score of 90% or above indicates a strong commitment to delivering exceptional client experiences and fostering long-term relationships.  Performance Improvement Planning:   Implementation Rate of PIPs: Track the percentage of Performance Improvement Plans initiated for low-performing coaches, aiming for 100% implementation for identified cases.   Improvement in Coach Performance: Measure the percentage increase in performance metrics for coaches who have undergone PIPs, targeting a minimum improvement of 20% within a specified timeframe.  Reporting and Communication:   Timeliness of Reports: Measure the percentage of performance reports delivered to stakeholders on time, targeting a rate of 95% or higher.  Training and Development:   Workshop Participation Rate: Monitor the percentage of coaches attending training sessions and workshops, aiming for at least 80% participation.   Post-Training Evaluation Score: Collect feedback from coaches after training sessions, targeting an average score of 4.5 out of 5 for training effectiveness  Goal Setting and Progress Tracking:   Goal Achievement Rate: Measure the percentage of coaches who meet their performance goals within the designated timeframe, targeting a rate of 75% or higher.   Progress Tracking Frequency: Track the number of progress check-ins conducted with coaches, aiming for at least one check-in per month for each coach. Apply now- sakshi.rathore@white-force.in 9329931737



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